No service abroad
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on 04-06-2018 13:50
My son is in France and his phone says no service. I have spoken to o2 twice and the first time the lady said she was changing a setting that it could take up to 24 hours. After 24 hours still the same so I called again, I was told there was a second setting that need changing, another 24 hours usually but would be done in 2 hours.... another 24 hours later and still no service. He has tried changing the apn to mobile.o2.co.uk and still nothing. He has an Iphone SE. Any ideas?
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on 04-06-2018 13:57
Hi @CVI
He obviously has the wrong data bolt on to use abroad with an iPhone. Contact customer services and tell them this. He possibly needs idata bolt on. Once its applied and he turns the phone off and back on again....it should work. Best of luck
Veritas Numquam Perit
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on 04-06-2018 14:00
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on 04-06-2018 14:00
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on 04-06-2018 14:09
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on 04-06-2018 14:09
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on 04-06-2018 14:09
The wrong data bolt on wouldn’t affect the whole phone service status.
Can he try manually selecting a different network from the one automatically chosen for him?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-06-2018 14:12
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on 04-06-2018 14:12
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on 04-06-2018 14:17
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on 04-06-2018 14:17
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on 04-06-2018 14:19
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on 04-06-2018 14:19
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on 04-06-2018 14:20
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on 04-06-2018 14:20
@Cleoriff wrote:@MI5 If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?
Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-06-2018 14:24
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on 04-06-2018 14:24
@MI5 wrote:
@Cleoriff wrote:@MI5 If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?
Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?
I would definitely say it's the latter! Quite ridiculous really. @CVI's son could be home before it's sorted
Veritas Numquam Perit

