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Apple

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mia
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mia
Posts: 3
Registered: ‎02-09-2018
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iphone 6 stuck on apple icon

on ‎02-09-2018 19:59

my iphone 6 is stuck on a black screen with the apple logo wont switch on or off please help

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MI5
Posts: 88,114
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Registered: ‎04-04-2012

Re: iphone 6 stuck on apple icon

on ‎02-09-2018 20:04

Hod the power and home key together for around 20 - 30 seconds.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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mia
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mia
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Registered: ‎02-09-2018

Re: iphone 6 cannot turn on wifi

on ‎02-09-2018 20:22

my iphone wifi will not turn on 

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mia
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mia
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Re: iphone 6 stuck on a

on ‎02-09-2018 20:23

great thanks that has brought the phone back to life but now i cant turn on wifi  !!

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MI5
Posts: 88,114
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Registered: ‎04-04-2012

Re: iphone 6 stuck on a

on ‎02-09-2018 20:26

Turn off phone normally now then try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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anticpated
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Re: iphone 6 stuck on apple icon

on ‎03-09-2018 09:30

I think that is just needing maintenance in some way. All software collects background files. You should be able to find something on the app store.

Safari web cache etc. I don't know ios well so can't really comment on how it deals with that sort of thing.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
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EmilieT
Posts: 5,296
Registered: ‎18-04-2018

Re: iphone 6 stuck on apple icon

on ‎04-09-2018 16:15

Welcome to the forum, @mia Wave

 

I was wondering how you were getting on with this; is your iPhone 6 now working better?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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