Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
mia
Posts: 3
Registered: ‎02-09-2018
Accepted Solution

iphone 6 stuck on apple icon

on ‎02-09-2018 19:59

my iphone 6 is stuck on a black screen with the apple logo wont switch on or off please help

Report Content
Message 1 of 7 (1,863 Views)
Reply
0 Kudos
MI5
Posts: 117,530
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: iphone 6 stuck on apple icon

on ‎02-09-2018 20:04

Hod the power and home key together for around 20 - 30 seconds.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 2 of 7 (1,858 Views)
Reply
Level 1: Joiner
mia
Posts: 3
Registered: ‎02-09-2018

Re: iphone 6 cannot turn on wifi

on ‎02-09-2018 20:22

my iphone wifi will not turn on 

Report Content
Message 3 of 7 (1,855 Views)
Reply
0 Kudos
Level 1: Joiner
mia
Posts: 3
Registered: ‎02-09-2018

Re: iphone 6 stuck on a

on ‎02-09-2018 20:23

great thanks that has brought the phone back to life but now i cant turn on wifi  !!

Report Content
Message 4 of 7 (1,853 Views)
Reply
0 Kudos
MI5
Posts: 117,530
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: iphone 6 stuck on a

on ‎02-09-2018 20:26

Turn off phone normally now then try again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 5 of 7 (1,850 Views)
Reply
0 Kudos
anticpated
Posts: 3,162
Topics: 131
Kudos: 237
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: iphone 6 stuck on apple icon

on ‎03-09-2018 09:30

I think that is just needing maintenance in some way. All software collects background files. You should be able to find something on the app store.

Safari web cache etc. I don't know ios well so can't really comment on how it deals with that sort of thing.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Report Content
Message 6 of 7 (1,793 Views)
Reply
0 Kudos
Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: iphone 6 stuck on apple icon

on ‎04-09-2018 16:15

Welcome to the forum, @mia Wave

 

I was wondering how you were getting on with this; is your iPhone 6 now working better?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 7 of 7 (1,742 Views)
Reply
0 Kudos