Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
CVI
Level 1: Joiner
Posts: 4
Registered: ‎02-06-2018

No service abroad

My son is in France and his phone says no service. I have spoken to o2 twice and the first time the lady said she was changing a setting that it could take up to 24 hours. After 24 hours still the same so I called again, I was told there was a second setting that need changing, another 24 hours usually but would be done in 2 hours.... another 24 hours later and still no service. He has tried changing the apn to mobile.o2.co.uk and still nothing. He has an Iphone SE. Any ideas?

Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: No service abroad

Hi @CVI

He obviously has the wrong data bolt on to use abroad with an iPhone. Contact customer services and tell them this. He possibly needs idata bolt on. Once its applied and he turns the phone off and back on again....it should work. Best of luck

*The Game Is On*


CVI
Level 1: Joiner
Posts: 4
Registered: ‎02-06-2018

Re: No service abroad

I thought that's what they were doing when they said they would change a setting! Maybe they didn't! Thank you!
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: No service abroad

Hi @CVI Just remember it can 'on occasion' take 24 hrs to kick in (it shouldn't.. but )....

Once applied he needs to reboot the phone and he should be good to go. This is a common problem with iPhones on O2 when used abroad. Hope it's sorted soon Smiley Wink

*The Game Is On*


Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: No service abroad

Sounds more like an international roaming bar on the account.
The wrong data bolt on wouldn’t affect the whole phone service status.
Can he try manually selecting a different network from the one automatically chosen for him?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: No service abroad

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?

*The Game Is On*


CVI
Level 1: Joiner
Posts: 4
Registered: ‎02-06-2018

Re: No service abroad

It has been 48 hours already so well over the 24 hrs....
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: No service abroad


@CVI wrote:
It has been 48 hours already so well over the 24 hrs....

You will just have to keep on to customer services @CVI. Annoyingly, it's the only way  Smiley Sad

*The Game Is On*


Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: No service abroad


@Cleoriff wrote:

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?


Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: No service abroad


@MI5 wrote:

@Cleoriff wrote:

@MI5   If it was an international roaming bar (which I did consider) I would have thought that would be lifted immediately on request?


Yes, assuming CS knew what they were doing, but as they have already had two attempts it's either someting else network related (hence the manual search) or they don't know what they are doing?


I would definitely say it's the latter! Quite ridiculous really. @CVI's son could be home before it's sorted Smiley Frustrated

*The Game Is On*