No service abroad

[CVI]

My son is in France and his phone says no service. I have spoken to o2 twice and the first time the lady said she was changing a setting that it could take up to 24 hours. After 24 hours still the same so I called again, I was told there was a second setting that need changing, another 24 hours usually but would be done in 2 hours.... another 24 hours later and still no service. He has tried changing the apn to mobile.o2.co.uk and still nothing. He has an Iphone SE. Any ideas?

[MI5]

Interestingly though, I know someone who took an EE contract in store with CPW and They had an international roaming bar on their account, so maybe different if you buy in store to online?

[Cleoriff]

I can't understand it either.

I can only tell you of my experience with a phone bought from CPW on the O2 network. I was in regular contact with my grandson whilst he was away, so know for a fact he had no issues and certainly no roaming bars.

He has the S9+.

[SteveD]

Just to update that this has now been resolved. There was a roaming bar in place! I had to push this pretty hard to get it fixed.

[MI5]

It could only be that.
Lucky you found someone who knew how to fix the second level bar.