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Posts: 88,223
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: No service abroad

Interestingly though, I know someone who took an EE contract in store with CPW and They had an international roaming bar on their account, so maybe different if you buy in store to online?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,708
Topics: 685
Registered: ‎14-01-2013

Re: No service abroad

I can't understand it either.

I can only tell you of my experience with a phone bought from CPW on the O2 network. I was in regular contact with my grandson whilst he was away, so know for a fact he had no issues and certainly no roaming bars.

He has the S9+.

*The Game Is On*


Level 1: Joiner
Posts: 4
Registered: ‎07-04-2014

Re: No service abroad

Just to update that this has now been resolved. There was a roaming bar in place! I had to push this pretty hard to get it fixed.

Posts: 88,223
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: No service abroad

It could only be that.
Lucky you found someone who knew how to fix the second level bar.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)