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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 9819 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384338 Views
  • 4 replies
  • 0 kudos

unlocking a phone

Hi all,Anyone else experienced the 'we need to ask Apple for permission to unlock your old iphone for use with another carrier' line? Today I was text chatting to O2 and had an Apple advisor on the phone sharing my screen so she could see the convers...

Smitty by Level 1: Joiner
  • 2971 Views
  • 18 replies
  • 0 kudos

Resolved! What is a SIM NETWORK UNLOCK CODE?

Please help, I'm in the process of unlocking my phone but need the SIM NETWORK UNLOCK code. How do I get this and why was this not provided by O2 in the response to my unlatching request? Please help!

Unlocking iphone

Can anyone help I got an o2 contract out via mobile phones direct with a brand new sealed iPhone 7. I contacted o2 via the form to get the iPhone 7 unlocked as I was going to give it to my other half as I'm happy with the iPhone 6 I have and his is b...

Emma232 by Level 1: Joiner
  • 4337 Views
  • 13 replies
  • 0 kudos

Problems using mobile in Europe

Abroad in Europe, phone says " could not activate data network "Roaming is activated. Currently in Europe. My mobile says - you are not subscribed to a mobile network. Please help. I have data . The mobile has picked up the local network. No internet...

Anonymous by Not applicable
  • 8385 Views
  • 9 replies
  • 0 kudos

Problems with roaming

I’m currently in Spain. Everything was working fine. My contract’s coverages were working just like they would at home. However a few days ago, data, calls and texts stopped working suddenly. When I try to call someone, a voicemail saying “This optio...

Jon by Level 1: Joiner
  • 3481 Views
  • 10 replies
  • 0 kudos

Resolved! O2 travel

I am in New York and registered for 02 travel but I cannot make calls to the UK on my iPhone 6. I get a message saying “the international call you are attempting to make is not allowed from this line. “ Do I need to change my settings. I was able to ...

AHD by Level 1: Joiner
  • 4022 Views
  • 8 replies
  • 0 kudos

Resolved! No data in Europe Zone

Hi everyone,Just arrived in Italy and find that data roaming is not working. Calls and messages working fine but no data at all. Tried to chat with support but don't get any help. Researched over internet and find that 1) 4G must be turned off 2) apn...

Traveler by Level 1: Joiner
  • 2869 Views
  • 4 replies
  • 0 kudos

USB c pd charging

Thought I would test out fast charging on my iPhone 8. bought a multi usb charger 4 usb a ports and one usb c pd port and a usb c to lightning lead. Last night let the iPhone go very low battery 1% then connected to the pd port on charger. Pictures b...

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adamtemp64 by Level 66: Unequalled
  • 4432 Views
  • 5 replies
  • 3 kudos

Resolved! No Service on Device

Earlier in the afternoon on the 02/08 I realised my phone said 'No Service'. I thought it was just where I was at the time and the service was poor. Ever since, my phone has not even discovered signal nor with it my 4G. I don't seem to detect an issu...

Using iPhone in Portugal

I need help as I can’t use internet here. Since we arrived the internet data was not allowed and message pop up as you are not subscribed to use the data! I have used my phone in Europe most of the time and had no problem before. Now I need to find W...

SandarDin by Level 1: Joiner
  • 1472 Views
  • 4 replies
  • 0 kudos