O2 live chat

[Keddie]

Hi,

Is anybody else having problems contacting O2? It seems that my monthly data allowance hasn't been refreshed this month but can't get in touch to sort it out. When I click on live chat/contact us, it comes up with an error message saying that the link may have been deleted.
Thanks in advance.

[MI5 Level 94: Supreme]

Try a different browser for live chat or clear cache and cookies.
It does sometimes play up or it might be easier to just call on 202.

[Cleoriff Level 94: Supreme]

@Keddie  I'm getting an error message for the whole contact us page...so it may be down at the moment and back on later ?

[jonsie Level 94: Supreme · Accepted solution]

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

[Cleoriff Level 94: Supreme]

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@jonsie wrote:

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

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I managed to bring it up on google eventually (on another thread I have just replied to )

[Anonymous]

Call 202 to contact customer service

[EmilieT]

Hi @Keddie  How are you getting on with this, did you try the above and manage to reach Customer Service in the end? 

[Nade]

sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?

[MI5 Level 94: Supreme]

Live chat closes at 11.00pm