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O2 live chat
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on ‎20-04-2018 12:42
Is anybody else having problems contacting O2? It seems that my monthly data allowance hasn't been refreshed this month but can't get in touch to sort it out. When I click on live chat/contact us, it comes up with an error message saying that the link may have been deleted.
Thanks in advance.
Solved! Go to Solution.
Re: O2 live chat
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on ‎20-04-2018 12:45
It does sometimes play up or it might be easier to just call on 202.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: O2 live chat
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on ‎20-04-2018 13:01
@Keddie I'm getting an error message for the whole contact us page...so it may be down at the moment and back on later ?

Re: O2 live chat
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on ‎20-04-2018 14:30
Use the chat link here @Keddie I've just checked and it's the only one working atm.
Re: O2 live chat
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on ‎20-04-2018 14:45
@jonsie wrote:Use the chat link here @Keddie I've just checked and it's the only one working atm.
https://www.o2.co.uk/how-to-complain
I managed to bring it up on google eventually (on another thread I have just replied to )

Re: O2 live chat
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on ‎20-04-2018 15:10
Re: O2 live chat
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on ‎23-04-2018 16:04
Hi @Keddie How are you getting on with this, did you try the above and manage to reach Customer Service in the end?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Re: O2 live chat
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on ‎29-08-2018 01:46
sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?
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on ‎29-08-2018 06:27
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


