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Level 1: Joiner
Posts: 1
Registered: ‎20-04-2018
Accepted Solution

O2 live chat

Hi,

Is anybody else having problems contacting O2? It seems that my monthly data allowance hasn't been refreshed this month but can't get in touch to sort it out. When I click on live chat/contact us, it comes up with an error message saying that the link may have been deleted.
Thanks in advance.
Posts: 88,629
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: O2 live chat

Try a different browser for live chat or clear cache and cookies.
It does sometimes play up or it might be easier to just call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,484
Topics: 688
Registered: ‎14-01-2013

Re: O2 live chat

@Keddie  I'm getting an error message for the whole contact us page...so it may be down at the moment and back on later ?

Contact error.JPG

 

*The Game Is On*


Posts: 70,506
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: O2 live chat

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

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Posts: 73,484
Topics: 688
Registered: ‎14-01-2013

Re: O2 live chat


@jonsie wrote:

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain


I managed to bring it up on google eventually (on another thread I have just replied to )

*The Game Is On*


Anonymous
Posts: 0

Re: O2 live chat

Call 202 to contact customer service
Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: O2 live chat

Hi @Keddie slight smile How are you getting on with this, did you try the above and manage to reach Customer Service in the end? 

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Level 1: Joiner
Posts: 1
Registered: ‎26-08-2018

Re: O2 live chat

sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?

Posts: 88,629
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: O2 live chat

Live chat closes at 11.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)