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O2 live chat

Keddie
Level 1: Joiner
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Hi,

Is anybody else having problems contacting O2? It seems that my monthly data allowance hasn't been refreshed this month but can't get in touch to sort it out. When I click on live chat/contact us, it comes up with an error message saying that the link may have been deleted.
Thanks in advance.
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jonsie
Level 94: Supreme
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Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

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MI5
Level 94: Supreme
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Try a different browser for live chat or clear cache and cookies.
It does sometimes play up or it might be easier to just call on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@Keddie  I'm getting an error message for the whole contact us page...so it may be down at the moment and back on later ?

Contact error.JPG

 

*The Game Is On*

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jonsie
Level 94: Supreme
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Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain

2020-Awards-jonsie5695219-2




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Cleoriff
Level 94: Supreme
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@jonsie wrote:

Use the chat link here @Keddie I've just checked and it's the only one working atm.

https://www.o2.co.uk/how-to-complain


I managed to bring it up on google eventually (on another thread I have just replied to )

*The Game Is On*

Girl in a jacket
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Anonymous
Not applicable
Call 202 to contact customer service
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EmilieT
Former Staff
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Hi @Keddie slight_smile How are you getting on with this, did you try the above and manage to reach Customer Service in the end? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Nade
Level 1: Joiner
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sorry, New to this as I am a new customer and I don't seem to be able to join the chat under my own name. I have been trying to get through to chat every night as have been unable to call in the day. I don't understand why noone is ever available in the evening or at night? Surely the time you need the live chat more than ever is when the phone lines are closed? I have tried the complaint link mentioned and have cleared cache etc as suggested all to no avail. Don't really know what else to do. Seems like a very common and recurring probelm experienced by many?

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MI5
Level 94: Supreme
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Live chat closes at 11.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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