Solved: Re: New sim wont activate - Page 2

Anonymous · ‎09-01-2014

Hi,

May seem like a stupid question but i recently got the iphone 5s and gave my 4s to my little brother. We got a replacement sim from the o2 store for him to use in the 4s but it doesn't work in the phone it says there is no service. How do you find out the mobile number for the sim you were given? and does he need to top up before he gets service? All a bit confused!

Thanks

Anonymous · ‎09-01-2014

He just needs a SIM that will work in the iphone 4s. he had a tmobile number prior to this but lost that phone, along with the PAYG sim...

So i explained that to the man in the shop and he gave me a 'the pay and go replacement sim' which i've put into the phone and it hasn't recognised it...

Anonymous · ‎09-01-2014

Oh dear...do you happen to know how i can get one which isnt useless ?

Anonymous · ‎09-01-2014

Is the iphone unlocked to all networks to accept a t mobile sim card if he wants to stay on t mobile ?

If not you'll need to request an unlock as the o2 customer.

or just pick up a micro sim card for payg from the o2 shop. You will be asked to top up by £10.

Anonymous · ‎09-01-2014

Replacement sims are for existing customers.

He should of received a new pay as you go sim.

MI5 · ‎09-01-2014

But you have nothing to replace. All you have is a blank sim card.
You need a PAYG sim card.
Order one for free from here https://www.o2.co.uk/freesim/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-01-2014

Unlock form just in case.

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

MI5 · ‎09-01-2014

No need to unlock the phone to use on O2 network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-01-2014

@MI5 wrote:
No need to unlock the phone to use on O2 network.

Just in case he wants to remain using a t mobile sim.

Anonymous · ‎09-01-2014

Thank you both for dealing with all my silly questions! He's lost that old tmboile sim so we will have to order a new one. Thank you again for your help!!

MI5 · ‎09-01-2014

@Anonymous wrote:
@MI5 wrote:
No need to unlock the phone to use on O2 network.
Just in case he wants to remain using a t mobile sim.

He can't as he lost it along with the phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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