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Iphone 5 claim on insurance

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Anonymous
Not applicable

on ‎07-01-2014 22:04

on ‎07-01-2014 22:04

I've seen this story a lot on the threads but I want to see if it's happened to anyone recently with an iphone 5? I rung 2 Saturdays ago to O2 to claim on my insurance as the lock button stopped working completely. They said they would pick it up last Monday and DPD did. Got a text to say it had been received at O2 and more info would follow shortly. No contact was made so I rung last Saturday and was told a new phone is on it's way and should be here by latest on the Wednesday. Got a text today (Tuesday) saying my phone is out of stock and I will be told when a new delivery date is possible so I rung O2 but insurance company have all the details and closed at 7pm (I rung at 8pm). So.... I've also heard that iphone5 isn't made anymore so 5s's are being sent out? Or phones worth less than iphone 5 are being sent out.... Just wondering what other people got! 😞
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Anonymous
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In response to adamtemp64

on ‎09-01-2014 21:35

on ‎09-01-2014 21:35

Sooooo update... Rung insurance again today and was told the delivery hadn't come in and they've had a stock problem for weeks so I rung O2 and was transferred to some manager of insurance company to be told they have tons of stock of my phone and should be with me tomorrow. After having a go at them for 20 minutes and asking for compensation, I get a new phone. Lesson learnt: speak up.

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MI5
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on ‎07-01-2014 22:08

on ‎07-01-2014 22:08

Insurance companies will still have access to like for like replacements.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
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‎07-01-2014 22:09 - edited ‎07-01-2014 22:11

‎07-01-2014 22:09 - edited ‎07-01-2014 22:11

It will only be speculation here until you're told what is available.

They'll obviously try and replace it with the same phone if possible.
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous
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In response to MI5

on ‎07-01-2014 22:10

on ‎07-01-2014 22:10

So I should get an iphone 5? I'm getting tired of this Nokia brick for a replacement lol
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Anonymous
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In response to perksie

on ‎07-01-2014 22:12

on ‎07-01-2014 22:12

Yeah I thought as much but I just wanted to know if anyone recently had claimed with an iphone5
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perksie
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on ‎07-01-2014 22:48

on ‎07-01-2014 22:48

@Anonymous wrote:
Yeah I thought as much but I just wanted to know if anyone recently had claimed with an iphone5

We always tell people to go to an Apple shop and get it swapped on the spot.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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adamtemp64
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on ‎07-01-2014 22:51

on ‎07-01-2014 22:51

faulty phone claimed on insurance? I did read that correctly!
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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perksie
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on ‎07-01-2014 22:57

on ‎07-01-2014 22:57

@adamtemp64 wrote:
faulty phone claimed on insurance? I did read that correctly!

The OP didn't say what cover they have, isn't there one that includes faults?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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adamtemp64
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on ‎07-01-2014 23:01

on ‎07-01-2014 23:01

not if it is o2 insure premier from what i have read
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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perksie
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on ‎07-01-2014 23:10

on ‎07-01-2014 23:10

Mystery then, as the claim should have been rejected.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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