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New email address

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Anonymous
Not applicable

on ‎21-09-2017 00:43

on ‎21-09-2017 00:43

I'm trying to change my email address on my account so I can be up to date 

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Anonymous
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‎21-09-2017 01:08 - edited ‎21-09-2017 01:10

‎21-09-2017 01:08 - edited ‎21-09-2017 01:10

Log into your My O2 account

 

Next go to manage my details > Scroll down to sign in details > Click on change my user name

 

Next enter your password > Next enter your new email address > Next click on save changes.

 

You will be sent an email to your new email address which contains a link that you must click on to confirm these changes.

 

I hope this is of some help.

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Anonymous
Not applicable

‎21-09-2017 01:08 - edited ‎21-09-2017 01:10

‎21-09-2017 01:08 - edited ‎21-09-2017 01:10

Log into your My O2 account

 

Next go to manage my details > Scroll down to sign in details > Click on change my user name

 

Next enter your password > Next enter your new email address > Next click on save changes.

 

You will be sent an email to your new email address which contains a link that you must click on to confirm these changes.

 

I hope this is of some help.

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MI5
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In response to Anonymous
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on ‎21-09-2017 06:33

on ‎21-09-2017 06:33

A recent thread here which may help too
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/changing-e-mail-address/m-p/1073930
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎21-09-2017 06:36

on ‎21-09-2017 06:36

Hi @Anonymous This can only be done on a PC Log into My O2 http://www.o2.co.uk/myo2

Go to Manage my details

My details1.PNG

It can be done via this route...

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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In response to Cleoriff
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on ‎22-09-2017 12:40

on ‎22-09-2017 12:40

Welcome to the O2 community @Anonymous! You should be fine if you follow the above advice but if you have any questions please ask slight_smile

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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