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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9075 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382232 Views
  • 4 replies
  • 0 kudos

Resolved! Ordering a smaller sim card for iphone upgrade

Hi I've just upgraded from an iphone 4s to a iphone 5SE but when I went to swap the sim card it was a different size! I'm sur there is a simple way to get a new sim and then transfer the details across but I can't seem to find it on the website (no s...

Anonymous by Not applicable
  • 3609 Views
  • 10 replies
  • 1 kudos

Resolved! How do I unlock my phone after closing down my tariff?

Just moved to Australia so closed down my o2 contract, paid it all off etc and have an Aus SIM card to put in the handset. I'm trying to unlock my phone so the new SIM card will work and I can't work out how to do it. On the o2 website it says "The o...

Anonymous by Not applicable
  • 2461 Views
  • 4 replies
  • 0 kudos

Resolved! Using iPhone abroad

I am currently travelling in Germany and Austria and I am unable to get any service. I am only able to use phone on wifi. I have tried all the usual things, resetting phone, resetting network settings, removing and replacing SIM. I have had a long on...

Anonymous by Not applicable
  • 3532 Views
  • 11 replies
  • 0 kudos

iPhone 7 messages/ text disappeared not received

Yesterday all of my messages/ texts disappeared! Now I'm not reveiving any that are sent to me!I've not done anything to my iPhone 7 and all updates have been installed!Has anyone else had this problem? I'm not too bothered about loosing texts but it...

Anonymous by Not applicable
  • 2884 Views
  • 3 replies
  • 0 kudos

Resolved! collecting

I appilied for a contract iphone it says delivery will be by tues is there any way i could just collect in nearest o2 shop

Anonymous by Not applicable
  • 1888 Views
  • 3 replies
  • 0 kudos

Resolved! iPad Pro fails to roam

I have pay monthly o2 Sim in both iPhone and iPad Pro. Both are enabled for continental roaming both on the device and with the appropriate add-on. But I have failed to get the iPad to roam in France on two occasions and as I cross the channel again,...

Anonymous by Not applicable
  • 9320 Views
  • 19 replies
  • 0 kudos

Resolved! broken phone

Hello O2 team,I have broken screen on my phone and I've got insurance so where I need to call? if you could send me a number for the insurance department please.Thank youKind regardsLucie Vodickova

Anonymous by Not applicable
  • 3289 Views
  • 10 replies
  • 0 kudos

Resolved! Iphone Warranty

Hi - ive been told that an i phone on a 2 year contract is still under warranty for the duration of the contrct - carphone warehouse told me not so.... Can anyone clarify this?

Anonymous by Not applicable
  • 10602 Views
  • 5 replies
  • 0 kudos

Spam emails

Just a quick warning. I had an email supposedly from O2, saying 'thanks for staying with O2 your bill is ready to view £445.93 !! with a link to view my bill. It used my name and everything and looked almost genuine. It would be very easy for someone...

Anonymous by Not applicable
  • 3342 Views
  • 15 replies
  • 1 kudos