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Anonymous
Posts: 0

Network Info missing ?

Hi, am new to the community but have been an iPhone 5s user for a while.

 

Regarding 'No Caller ID' and 'unknown' calls received.

 

My query is not about who is calling but the associated network info.

 

Previously one would get (1) the date of the call, (2) the time of the call and (3) the duration of the call.

 

If the call was missed - this came up in red type.

 

But now nothing ..........

 

Got in contact with O2 Guru's - they suggested the Reset via Home + On/Off buttons.

 

Didnt work.

 

Anybody else having similar issue ?

 

I'm on iOS 9.1

 

Thanks.

 

 

 

 

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Posts: 16,431
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Ideas: 6
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Registered: ‎13-08-2008

Re: Network Info missing ?

I have 1 missed call from unknown showing date only on my 6s ios9.1 as it was missed there is no further info available as I did not answer it

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Posts: 103,905
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: Network Info missing ?

It will be down to how the phone displays the info rather than what info is provided by the network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Network Info missing ?

Hi, thank you for your reply.

 

I have both 'No Caller ID' and 'Unknown' calls - some have been answered but some have not.

 

In all cases no details (as previous) were retained/given by/to the 'phone.

 

 

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Anonymous
Posts: 0

Re: Network Info missing ?

Hi MI5, that's interesting.

 

Perhaps it's time to get my old iPhones - 4 and 5 - and give them a go with my current SIM ?

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Posts: 103,905
Topics: 552
Solutions: 13,430
Registered: ‎04-04-2012

Re: Network Info missing ?

Yes it would be interesting to know if different iOS gives different info.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Network Info missing ?

Yes, I'll give it a go.

 

Thanks all for comments.

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Posts: 80,548
Topics: 573
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Registered: ‎04-01-2009

Re: Network Info missing ?

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Anonymous
Posts: 0

Re: Network Info missing ?

If I recall correctly my back ups are ....

 

iPhone 4 -> iOS 7

 

iPhone 5 -> iOS 8

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Anonymous
Posts: 0

Re: Network Info missing ?

Good luck & update us with your findings