on 17-09-2016 18:22
Hello. We're really sorry you haven't got your iPhone yet.
There's been a market-wide delay in receiving stock. We're working to get your new iPhone to you as soon as we can.
New updates: http://s.o2.co.uk/LoyOybQa
We've prioritised your order and we'll be in touch on Tuesday at the latest.
on 17-09-2016 18:37
Yep, its sad how carphone warehouse state that they can deliver the same model i ordered (black 32gb) by monday whereas those of us here on o2 (who preordered the phone) will only get an 'update' on tuesday.
on 17-09-2016 19:07
on 17-09-2016 20:24
Hi @Anonymous, welcome to the community!
Have you received an initial text or email from us when you pre-ordered?
on 17-09-2016 20:34
Any update as to whether o2 have received any iphones from Apple this weekend to deliver to customers, as other networks have them ready to ship, also in can go into an o2 shop and pick one up... which is ludicrous.
on 17-09-2016 20:38
on 17-09-2016 20:41
yes i received my docs for contract etc but no delivery date and nothing since order confirmation and docs. Spoke to live chat who informed me delivery was definitely Friday 16th and i took a screen shot to save but when i rang CS on Friday they said they did not know why i was told that and offered my a £10 credit but no delivery date just said out of stock after i had someone stay in waiting all day . Nothing since and still says being processed on my O2