Iphone 5c

Belle05 · ‎22-08-2017

Help - i have an Iphone 5c taken mobile data off except for internet (safari) but phone is eating data at record speed any help please

MI5 · ‎22-08-2017

Is it the phone using data or O2 telling you it's using data?
Have you reset your data counter on phone and checked actual handset usage?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎22-08-2017

Just parking this here in case needed later.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Terrible-customer-service-outsourced-to-Capita/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎22-08-2017

Any apps will still be updating in the background. Have you checked in the settings what is actually using the data?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-08-2017

On the iPhone, you can disable data by app.
I think that is what @Belle05 has done already?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎22-08-2017

I wasn't sure if that was what the OP had actually done. It's possible that it's the same iPhone usage issue that has cropped up again this past week or so.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-08-2017

Yep, that's why I parked the link so we could flag it to @Martin-O2 if confirmed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-08-2017

Have you turned off wifi assist & background Refresh

Martin-O2 · ‎22-08-2017

Good spot @MI5 There are 2 threads with a similar issue so it's definitely worth reporting in case it's part of a wider issue.

@Belle05 I'd like to get a few details on this to help O2 investigate so I'll send you a private message

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MI5 · ‎22-08-2017

Nice one Martin

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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