on 26-09-2016 12:19
As a long standing customer of 02 (over 15 years), I happily pre-ordered my iphone 7 plus very early on the 9th September. Got confirmation of order-all good. Waited a few days and rang o2 just to see when it would arrive, and was promised faithfully that it would be Fri 16th September.
APPARENTLY a message was sent out saying this wasn't possible due to stock problems. I was expecting this tbh, but what I was not expecting was absolutely no contact from o2 in anyway other than usual barrage of adverts and sales emails - several a day in fact.
So I'm still waiting - dont get me wrong - I GET the stock issue. Seems to be the same for everyone pretty much. What I dont get is o2's complete inability to furnish me with ANY information or update.
When I ring they PROMISE and emai will be sent within 24 hours, but it never arrives. As for the online chat - it's a total waste of time - they barely speak English and copy and paste answers from a script that bears NO relevance to what you are asking.
So from my point of view O2 have taken an awful lot of money off me for a product they don't even have, and failed to keep me updated in any way whatsoever. The only reason I know it's out of stock is from articles in the media.
Having been in business for 20 years, if I were to extract cash from my customers and just keep it without ever getting back to the customer to advise when they will receive their goods - we call that THEFT. I would end up on Rogue Traders or Watchdog.
O2 if you cannot text or email me even ONCE, as one of the largest telecommunication companies in the UK, I'm thinking I should go somewhere else. YES I understand you're out of stock - SO SEND ME AN EMAIL OR TEXT EXPLAINING THIS PLEASE. Dont just take my money with no contact whatsoever.
Imagine if I listed iphone7s on ebay, took the money off customers but then never contacted anyone as I didnt actually have any iphones to start with....Fraud? Well that's what O2 are doing....
on 26-09-2016 12:54
on 26-09-2016 13:39
on 26-09-2016 17:07
My experience has been the same.
The complete lack of communication has surprised me to be honest! Considering o2 are a communications company, they have been really bad for this iphone 7 upgrade. I understand to an extent that stock issues are out of their hands but to be promised on several occasions that I will be recieving my phone the next day on a daily basis via the online chat staff is disappointing!
I'm seriously considering leaving o2 and scrapping my upgrade.