Error 106 with cellular activation of Apple Watch Ultra

[Sharpy_G]

Just ported my number to O2 from Tesco so I can also use my new Apple Watch Ultra

but all I get is Error 106 during activation 

Can anyone assist please ?

cheers 

[Sharpy_G]

Yes, Sarah escalated it quickly

but up to 5 days for an answer, by then I could be trapped in a contract where I can’t use the thing I moved for in the first place. Not ideal. 

[Sharpy_G]

Even went into an O2 store today

they said they’ve seen it all before but can’t even log in to the system with my number in store. Suggestion is that phone data plan is setup as Android and not IPhone 

who knows eh ? 

[MI5]

It's certainly possible @Sharpy_G but you'd think that would be easy to check?

[Sharpy_G]

you would think so right ? but they appear to be avoiding that question LOL

[MI5]

Standard these days....

[Buz52]

If you’re still able to leave, I would do. I escalated to complaints dept due to lack of timely support. Complaint was upheld and got several months bill credit, but still no resolution. They can’t or won’t explain what the issue is. They send out an automated text stating ongoing investigation that tech support are looking into it every few days. Also say it is affecting multiple customers. 

[JustMeJHN]

Hi Sharpy_G, Did you manage to get this problem resolved? I have done exactly the same as you moved from Tesco to O2 so I can use my Apple Watch on Cellular and after many talks with customer service on line and phone no further forward. Grateful if you can give me an update if you get a chance as I am still in my cool-off period and I will jump over to someone else to get the service I require. Thanks John.

[Sharpy_G]

🤣🤣🤣 no, 13 days with O2 and spent some of every day so far trying to get to someone who actually knows what they are doing with these 

[gmarkj]

I'll mention @O2Sarah- again to see if she can nudge whoever she asked about this before @Sharpy_G , and ask that she contact you @JustMeJHN to see if she can help you...

[JustMeJHN]

Thanks @gmarkj. Seems like this is a real pain, I've now been trying to resolve it for over a week and still no further forward. Any insight would be great!