Apple watch Series 4 data

[Spuddsy]

I recently bought an apple watch series 4 (cellular) and went through the proces of pairring and setting up and went on to activate the data plan in the settings, and now its just stuck on 'Activating' with a spinning wheel type thing.

I've tried turning both on and off, turning wifi off on both, and to no avail. I just want this to be resolved, any help would be great thanks

[MI5]

@Spuddsy 

You need to call customer service http://www.o2.co.uk/contactus but occasionally it may take a while to activate. 

Dis you set it up from the watch itself?

[Spuddsy]

You have to set it up on the apple watch app, its been a few days. 

I'll give them a call 

[EmilieT]

Good morning @Spuddsy, and congratulations on your new iWatch! 

It'd be great to hear how you're getting on with this - did you get a chance to check in with Customer Service yet?

[Spuddsy]

Kinda, but not really.

He told me to reset the watch, which I did yesterday that did change something, it no longer got stuck on 'activating' but I've still got no confirmation from O2 that its been activated, and also still don't have a plan visible on the watch. 

Which I know is not normal because it doesn't/shouldn't take that long to do.

I may end up returning it, it seems unless it gets resolved

[EmilieT]

@Spuddsy Thanks for the update! If you'd like I can get someone on my end to look into it for you as well, I'll just need a few more details first so I'll send you a Private Message shortly

[EmilieT]

@Spuddsy I've just heard from the gurus that you should be all sorted now - if you need any further help, do let us know

[ByTor]

I'm having this problem too. My data plan on the phone is showing "O2 Activating" endlessly with no plan showing on the watch. Can you help?

[EmilieT]

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@ByTor wrote:

I'm having this problem too. My data plan on the phone is showing "O2 Activating" endlessly with no plan showing on the watch. Can you help?

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I can certainly get someone to look into it for you - I'll just need a few more details first so I'll send you a Prviate Message shortly @ByTor 

[JonT]

Hi

Similar problem for me - 

had the spinning activation for 24hrs that has now switched to the helpful "oops something went wrong - code 57"

Several phone calls, no joy

2 days in, still no data 😞

Jon