Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[O2Helen01]

Afternoon all, thanks for the tag @Cleoriff  . @Nuuki  I'm going to send you a message privately and we can discuss your issue further.

[petw]

I have the same problem @O2Lisa - please message, thanks

[O2Sarah-]

Good morning @Nuuki 

@O2Helen01 Has asked if I can pick this up. I will send youa private message so we can get this moving. 

[Page8]

Hello, I am having the same trouble. It just constantly says activating and nothing else is happening.  I went in store and they told me to wait 24 which I have. Its for my daughter and I really would like to get this up an running please any help would be gratefully received. Thank you

[Cleoriff]

@Page8 

I'll tag @O2Sarah- for you. She will be on  duty at 8am this morning.

[Page8]

@Cleoriff thank you.

[Cleoriff]

You're welcome @Page8 😉

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Page8 I will send you a private message so we can check your account. 

[SkyJawa]

@O2Sarah- having the same problem here too, stuck on activating over 24 hours can you help?

[Cleoriff]

@SkyJawa 

It's @O2Emma on this evening. I've tagged her to your post. Hopefully she can help.