Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[O2Sarah-]

Thanks again for the tag @pgn 

@Jakey- I will send you a private message so we can look into this. 

[Andy1977]

Having same issue just says o2 activating been 4 days now I know not as long as some on here but still a pain the waiting game

[Andy1977]

Any help would be much appreciated plz 

[Cleoriff]

@Andy1977 

I'll tag @O2Sarah- for you. Hopefully she will be able to help.

[Andy1977]

Thankyou 

[O2Sarah-]

Thank you @Cleoriff 

@Andy1977 I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah xx

[Nuuki]

I'm having the same problem - my Watch has been "activating" for over a week now. Any chance of some of that support magic to kick it into life @O2Sarah?

[Nuuki]

Is anyone able to help me get this activation unstuck?

[Cleoriff]

@Nuuki 

I'll tag @O2Helen01 to see if she can help.