Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[pgn]

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@Barcelo wrote:

I don’t know if that’s happened to others as well, but I’m now out of mobile data😞. It worked only for couple of weeks. My plan is enabled and it shows in the Watch app on my iPhone. But the status is “No connection”. I’ve unpaired/paired and still nothing. Very frustrating 

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Tagging @O2KyleW who is on this afternoon into the early evening, @Barcelo - hopefully you are on-line and able to see his message presently. Failing that, Monday morning is when Advisors are back online again, reach out then. Good luck!

[Barcelo]

Thanks all for your help, but I decided to cancel my watch airtime plan (that will save me £5/month that I’m not making use of). Calling 202 to cancel this is so far quite a nightmare. What are other people experience with this process?

[CarpediemDC]

Hi,

I’m having the exact same with my apple ultra watch. Set up for cellular  well over a month ago but still got the activating with  the spinning disc. If someone could help with this it would be much appreciated. Thanks. 

[Cleoriff]

@CarpediemDC 

I'll tag an account advisor @O2Ryan who is on this morning from 8am. Hopefully he'll be able to help

Best of luck and welcome to the forum 😊

[O2Ryan]

Thanks for the tag, ill send a private message over now.

[Cleoriff]

Thanks @O2Ryan xx

[Jakey-]

Hello, I have this issue too. Could someone from O2 please assist?

Many thanks. 🙂

[Jakey-]

Anybody? Pleeeease! 😔😅

[pgn]

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@Jakey- wrote:

Anybody? Pleeeease! 😔😅

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Not on Sunday, @Jakey- - but @O2Sarah- is in at 8am Monday, please keep a watch out for a Private Message asking for more info. Good luck!

[Jakey-]

Great, thank you! 👍