Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[AQ1]

@O2Lisa Same issue here, please could you send me a dm.

[O2Lisa]

Of course @AQ1 

[cla]

Its looking more likely that a will be in touch if that's Ok fingers crossed that won't be needed and this is just a marker post its  little over 48 hours so Im not going to jump the gun can live without a new toy  sorry tool for a bit longer 

[cla]

O2Lisa        6 days on still waiting for esim to be processed just on phone after going through asked and giving sim number of phone as if it was going to be solved I was given a number to ring to setup *11535. Question is what do I do with it its not a recognised number to call I find out after call with 202 ended. Any Ideas anyone before I have to try and get through to 2020 again 

Mant thanks

[JeniReid]

Hi @O2Lisa I'm having the same issue, with 2 watches.  Please could you message me too?  Thank you!

[O2Lisa]

Morning @JeniReid, of course I can

[Ratfat]

Hi Lisa any chance you can have a look at mine too please.

[Cleoriff]

@O2Lisa

isn't on until Monday @Ratfat. She will pick this up then.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff.

@Ratfat I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa. Hope you had a great weekend?