Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[O2Emma]

Hi @Cleoriff I will pick this up thanks.

Hi @SkyJawa I will send you a private message to look into it for you.

[Cleoriff]

Thanks @O2Emma x

[O2Emma]

Hi @O2Sarah- can you look into this for @SkyJawa please.

[O2Sarah-]

Thanks @O2Emma 

@SkyJawa I will send you a private message so we can look into this. 

[zmore]

Any of the support team able to help?  Have 2 lines with watches doing the same thing.  Phone support are only suggesting unpairing and repairing but that hasn't helped.

I have until Tuesday or so next week to get it sorted otherwise I will be cancelling the contracts within the cooling off period since I only signed up for the apple watch plan.

Can't believe this is still an ongoing issue.

[pristmarks]

Hi Sarah, could you perhaps help? Stuck in connecting since Tuesday.

Regards,

Priscilla

[12344]

Been stuck on activating since Sunday - customer services useless - keep resetting and telling me to wait 24 hours

[kerradam1]

Hi folks,

Just looking for help to try and deal with same issue as others. Watch delivered on Monday, but stuck on ‘activating’ on data part of Watch app since🙃

[12344]

Hi Sarah - have sent a DM - would appreciate some help for the same issue - been stuck since Sunday and spent a few hours on phone to customer services

[pgn]

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@zmore wrote:

Any of the support team able to help?  Have 2 lines with watches doing the same thing.  Phone support are only suggesting unpairing and repairing but that hasn't helped.

I have until Tuesday or so next week to get it sorted otherwise I will be cancelling the contracts within the cooling off period since I only signed up for the apple watch plan.

Can't believe this is still an ongoing issue.

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A bit late, but @O2Sarah- is on from 8 tomorrow...