on 05-04-2022 13:30
Hi there
I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.
I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.
I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.
Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?
(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)
Many thanks
on 29-06-2023 20:02
on 29-06-2023 20:02
on 29-06-2023 22:03
on 29-06-2023 22:03
on 30-06-2023 15:10
on 30-06-2023 15:10
on 30-06-2023 15:24
on 30-06-2023 15:24
on 30-06-2023 15:41
Any of the support team able to help? Have 2 lines with watches doing the same thing. Phone support are only suggesting unpairing and repairing but that hasn't helped.
I have until Tuesday or so next week to get it sorted otherwise I will be cancelling the contracts within the cooling off period since I only signed up for the apple watch plan.
Can't believe this is still an ongoing issue.
on 01-07-2023 19:01
on 01-07-2023 19:01
Hi Sarah, could you perhaps help? Stuck in connecting since Tuesday.
Regards,
Priscilla
on 05-07-2023 21:55
Been stuck on activating since Sunday - customer services useless - keep resetting and telling me to wait 24 hours
on 05-07-2023 21:58
Hi folks,
Just looking for help to try and deal with same issue as others. Watch delivered on Monday, but stuck on ‘activating’ on data part of Watch app since🙃
on 05-07-2023 22:09
on 05-07-2023 22:09
Hi Sarah - have sent a DM - would appreciate some help for the same issue - been stuck since Sunday and spent a few hours on phone to customer services
05-07-2023 22:14 - edited 05-07-2023 22:34
05-07-2023 22:14 - edited 05-07-2023 22:34
@zmore wrote:Any of the support team able to help? Have 2 lines with watches doing the same thing. Phone support are only suggesting unpairing and repairing but that hasn't helped.
I have until Tuesday or so next week to get it sorted otherwise I will be cancelling the contracts within the cooling off period since I only signed up for the apple watch plan.
Can't believe this is still an ongoing issue.
A bit late, but @O2Sarah- is on from 8 tomorrow...