Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[jp77]

Hello. I have the same "Activating" watch mobile plan issue for 6 weeks now, endless cycles with O2 support, O2 store raised a priority request but have heard nothing. At my wits end... @O2Georgina @O2Sarah is anyone from O2 able to help with eSim reset/account reset?

Many thanks

[Cleoriff]

@jp77There's no-one on today.

@O2Sarah-is on at 8am Monday morning. She will answer her tag to this post and hopefully sort you out.

[jp77]

Thanks @Cleoriff much appreciated 👍

[O2Sarah-]

Thanks for the tag @Cleoriff 

@jp77 I will send you a private message so we can check your account 😊

[Cleoriff]

Thanks @O2Sarah- x

[Barcelo]

An update on my ‘activating’ issue: the sim swap worked! Thanks @O2Sarah- !

[Barcelo]

And thanks @Cleoriff for the help too!😀

[Cleoriff]

You're welcome @Barcelo 👍

[Mugen360]

Seems swapping the sim the repairing my apply watch has finally resolved the issue. I'm not sure why o2 are not doing this as a standard fix. After 5 months i can finally add a data plan to my Apple watch thank you @O2Sarah you have been very helpful throughout this whole ordeal.

[Barcelo]

I don’t know if that’s happened to others as well, but I’m now out of mobile data😞. It worked only for couple of weeks. My plan is enabled and it shows in the Watch app on my iPhone. But the status is “No connection”. I’ve unpaired/paired and still nothing. Very frustrating