cancel
Showing results for 
Search instead for 
Did you mean: 

wi-fi calling

krystian1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i had a problem with wi-fi calling on my new lg v20. i can't call and send text message using my o2. phone show me "network connection error" when i try to switch on the wi-fi calling button. i can pick up when someone call to me, even outside from uk. i can call using connection to my home router (virgin), but when i am outside from home i can do nothing. please help

Message 1 of 5
720 Views
4 REPLIES 4

Anonymous
Not applicable

@krystian1 Where did you purchase the phone from? Have you checked the signal in your area? You may have a faulty phone 

https://status.o2.co.uk

Message 2 of 5
709 Views

Anonymous
Not applicable

@krystian1

 

The V20 isn't on the list of supported devices https://www.o2.co.uk/connectivity/wifi-and-4g-calling but that list maybe out of date.

 

The fact you can use it on your router at home suggests there isn't a problem with the configuration on your phone but you may not be in range of an open wi-fi network or O2 wi-fi hotspot (look here for nearest ones https://www.o2.co.uk/connectivity)

 

 

Message 3 of 5
682 Views

MI5
Level 94: Supreme
  • 119579 Posts
  • 605 Topics
  • 17480 Solutions
Registered:
Do you see O2Uk at the top of your screen?
Sim maybe faulty if not but any o2 shop will check and replace for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
675 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hey @krystian1, I was wondering if you had made any progress on this since you last posted? Did any of the suggestions above help? slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
616 Views