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Level 1: Joiner
Posts: 1
Registered: ‎08-03-2015

wi-fi calling

i had a problem with wi-fi calling on my new lg v20. i can't call and send text message using my o2. phone show me "network connection error" when i try to switch on the wi-fi calling button. i can pick up when someone call to me, even outside from uk. i can call using connection to my home router (virgin), but when i am outside from home i can do nothing. please help

Posts: 0

Re: wi-fi calling

@krystian1 Where did you purchase the phone from? Have you checked the signal in your area? You may have a faulty phone 


Posts: 0

Re: wi-fi calling



The V20 isn't on the list of supported devices https://www.o2.co.uk/connectivity/wifi-and-4g-calling but that list maybe out of date.


The fact you can use it on your router at home suggests there isn't a problem with the configuration on your phone but you may not be in range of an open wi-fi network or O2 wi-fi hotspot (look here for nearest ones https://www.o2.co.uk/connectivity)



Posts: 93,438
Topics: 541
Solutions: 11,972
Registered: ‎04-04-2012

Re: wi-fi calling

Do you see O2Uk at the top of your screen?
Sim maybe faulty if not but any o2 shop will check and replace for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: wi-fi calling

Hey @krystian1, I was wondering if you had made any progress on this since you last posted? Did any of the suggestions above help? Smiley Happy

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