Solved: Re: packet internet not working only wifi

Anonymous · ‎20-03-2013

Hi I have a samsung galaxy ace, the wifi works well when I connect to any, but my 02 internet package will never connect, just wondered if my settings were wrong, i have got the packet data ticked in the internet settings thanks

MI5 · ‎20-03-2013

Press menu when in the apn settings page and choose the option to reset to defaults, then reboot phone and try again. Failing that text "ACTIVE" to 2020, save settings that come back to you and reboot again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-03-2013

Press menu when in the apn settings page and choose the option to reset to defaults, then reboot phone and try again. Failing that text "ACTIVE" to 2020, save settings that come back to you and reboot again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-03-2013

Hi thanks if I reset to default would I lose all my things on my phone

MI5 · ‎21-03-2013

No, it's just the network settings you need to reset, not the whole phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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