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packet internet not working only wifi

Anonymous
Not applicable

Hi I have a samsung galaxy ace, the wifi works well when I connect to any, but my 02 internet package will never connect, just wondered if my settings were wrong, i have got the packet data ticked in the internet settings thanks

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MI5
Level 94: Supreme
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Registered:
Press menu when in the apn settings page and choose the option to reset to defaults, then reboot phone and try again. Failing that text "ACTIVE" to 2020, save settings that come back to you and reboot again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150723 Posts
  • 645 Topics
  • 28710 Solutions
Registered:
Press menu when in the apn settings page and choose the option to reset to defaults, then reboot phone and try again. Failing that text "ACTIVE" to 2020, save settings that come back to you and reboot again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

Hi thanks if I reset to default would I lose all my things on my phone 

 

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MI5
Level 94: Supreme
  • 150723 Posts
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  • 28710 Solutions
Registered:
No, it's just the network settings you need to reset, not the whole phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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