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Anonymous
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ifitness app

I have been charged by a company called ifitness twice for an app i have not purchased. can anyonr help please?

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Registered: ‎13-08-2008

Re: ifitness app

if this has been charged to your mobile see here http://psauthority.org.uk/

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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
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Posts: 89,265
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Registered: ‎04-04-2012

Re: ifitness app

If it's the Apple app it has a bit of a chequered past https://appadvice.com/appnn/2012/06/despite-its-damaged-rep-ifitness-is-back-for-another-attempt
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: ifitness app

I was charged for this "app" aswell, though don't remember clicking on anything either and nothing is installed under that name.

 

I contacted O2 customer services who refunded the charge (£3) and put a direct debit block on my account to stop it from happening again - I'll have to wait and see if that has worked.

 

 

Posts: 89,265
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Registered: ‎04-04-2012

Re: ifitness app

I doubt that o2's block will work.
You need to contact the company yourself to get your number removed as per the advice above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: ifitness app


 

I contacted O2 customer services who refunded the charge (£3) and put a direct debit block on my account to stop it from happening again - I'll have to wait and see if that has worked.

 

 


I hope it was a charge to mobile block and not a direct debit cancelation ? I would check if you pay by direct debit that it is still in place and active

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: ifitness app

[ Edited ]

Deleted by me as duplicate post after an error message

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 89,265
Topics: 536
Solutions: 11,656
Registered: ‎04-04-2012

Re: ifitness app


@adamtemp64 wrote:

I hope it was a charge to mobile block and not a direct debit cancellation ? I would check if you pay by direct debit that it is still in place and active


Good point - we know o2 can't block incoming premium charges (only outgoing) so definitely ensure the account DD is still in place or else you could find yourself cut off next month Smiley Sad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,850
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Registered: ‎04-01-2009

Re: ifitness app

Slightly off topic but My O2 shows I pay by cheque Horrified even though I have had a direct debit for more years than I can remember....but yes you really need to make sure your direct debit is in place still.