ifitness app

[Anonymous]

I have been charged by a company called ifitness twice for an app i have not purchased. can anyonr help please?

[adamtemp64]

if this has been charged to your mobile see here http://psauthority.org.uk/

[Anonymous]

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...

[MI5]

If it's the Apple app it has a bit of a chequered past https://appadvice.com/appnn/2012/06/despite-its-damaged-rep-ifitness-is-back-for-another-attempt

[Anonymous]

I was charged for this "app" aswell, though don't remember clicking on anything either and nothing is installed under that name.

I contacted O2 customer services who refunded the charge (£3) and put a direct debit block on my account to stop it from happening again - I'll have to wait and see if that has worked.

[MI5]

I doubt that o2's block will work.
You need to contact the company yourself to get your number removed as per the advice above.

[adamtemp64]

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I contacted O2 customer services who refunded the charge (£3) and put a direct debit block on my account to stop it from happening again - I'll have to wait and see if that has worked.

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I hope it was a charge to mobile block and not a direct debit cancelation ? I would check if you pay by direct debit that it is still in place and active

[adamtemp64]

Deleted by me as duplicate post after an error message

[MI5]

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@adamtemp64 wrote:

I hope it was a charge to mobile block and not a direct debit cancellation ? I would check if you pay by direct debit that it is still in place and active

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Good point - we know o2 can't block incoming premium charges (only outgoing) so definitely ensure the account DD is still in place or else you could find yourself cut off next month 😞

[jonsie]

Slightly off topic but My O2 shows I pay by cheque  even though I have had a direct debit for more years than I can remember....but yes you really need to make sure your direct debit is in place still.