cancel
Showing results for 
Search instead for 
Did you mean: 

cannot receive emails anymore

Anonymous
Not applicable

I have a Galaxy 3 and originally I could receive my emails on it. Suddenly it stopped and when I  try to set up the email it gets so far and then says Authentication Failed. As I am not great with mobiles, setting up the email account is about as far as my technology goes. Can anyone help or do I need to take it into a store

Message 1 of 18
6,404 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You need to check your 2 stage authentication password for outlook. As I said above, it's a password error.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 9 of 18
5,856 Views
17 REPLIES 17

Anonymous
Not applicable

Cleoriff
  • 127443 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

This happened a couple of times with my S3. I just uninstalled the email app.....reinstalled it...rebooted the phone and voila it all worked again perfectly. Same trick works on my Note 3 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 18
5,891 Views

Anonymous
Not applicable

Hi @Anonymous

 

Have you tried these?

- Go to settings
Then Account Settings
Select your email account
and then tap Sync settings

 

- Open Settings
then tap Data usage
then click on Menu
and check Auto-sync data.

 

After turn your wi-fi off for a few seconds and then back on . Hope these help slight_smile

 

Edit: Courtesy of Techcnobezz

Message 4 of 18
5,890 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 5 of 18
5,884 Views

Cleoriff
Level 94: Supreme
  • 127443 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Well for all that and with advice from @MI5.....I just reinstalled it. I am with BT internet Bouncy

And even for me....turning it off reinstalling and rebooting the phone  took less than a minute

Veritas Numquam Perit

Girl in a jacket
Message 6 of 18
5,872 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Sounds like a password error.
Make sure you are entering it correctly with the correct upper and lower case characters.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 18
5,868 Views

Anonymous
Not applicable

I can't go to my email account because I deleted it and that is my problem it won't let me set it up again. It says "set up could not be finished Authentication failed" This problem seemed to arise immediately after I'd applied 2nd level security to my MIcrosoft outlook email account on my lap top. The funny thing is I get an incoming message sound on my phone but its got nowhere to go to. I'm sorry I'm not very good when things go wrong and right now I am ready to throw this thing down the toilet!!!

Message 8 of 18
5,864 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
You need to check your 2 stage authentication password for outlook. As I said above, it's a password error.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 18
5,857 Views

Anonymous
Not applicable

how do I uninstall my email app please

Message 10 of 18
5,856 Views