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cannot receive emails anymore

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Anonymous
Not applicable

on ‎20-06-2015 11:27

on ‎20-06-2015 11:27

I have a Galaxy 3 and originally I could receive my emails on it. Suddenly it stopped and when I  try to set up the email it gets so far and then says Authentication Failed. As I am not great with mobiles, setting up the email account is about as far as my technology goes. Can anyone help or do I need to take it into a store

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MI5
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on ‎20-06-2015 12:26

on ‎20-06-2015 12:26

No need to delete the app at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎20-06-2015 12:34

on ‎20-06-2015 12:34

Ahhh...so this is purely a password error then @MI5? Different to my problems when my emails just stopped coming in to S3 and Note 3?...

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Anonymous
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In response to Anonymous

on ‎20-06-2015 12:39

on ‎20-06-2015 12:39

Thank you for your time I have now fixed it by turning off the 2 step verification

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Anonymous
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In response to MI5

on ‎20-06-2015 12:40

on ‎20-06-2015 12:40

Thank you it now works having turned off 2 step verification

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Anonymous
Not applicable
In response to Anonymous

on ‎20-06-2015 12:41

on ‎20-06-2015 12:41

Thanks, it now works after turning off 2 step verificationfor email

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Cleoriff
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on ‎20-06-2015 12:43

on ‎20-06-2015 12:43

Good news then @Anonymous Confused

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MI5
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on ‎20-06-2015 13:00

on ‎20-06-2015 13:00

Thought so slight_smile
Well done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-06-2015 13:00

on ‎20-06-2015 13:00

Good call @MI5 Hero

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