Solved: cannot receive emails anymore - Page 2

Anonymous · ‎20-06-2015

I have a Galaxy 3 and originally I could receive my emails on it. Suddenly it stopped and when I try to set up the email it gets so far and then says Authentication Failed. As I am not great with mobiles, setting up the email account is about as far as my technology goes. Can anyone help or do I need to take it into a store

MI5 · ‎20-06-2015

No need to delete the app at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-06-2015

Ahhh...so this is purely a password error then @MI5? Different to my problems when my emails just stopped coming in to S3 and Note 3?...

Veritas Numquam Perit

Anonymous · ‎20-06-2015

Thank you for your time I have now fixed it by turning off the 2 step verification

Anonymous · ‎20-06-2015

Thank you it now works having turned off 2 step verification

Anonymous · ‎20-06-2015

Thanks, it now works after turning off 2 step verificationfor email

Cleoriff · ‎20-06-2015

Good news then @Anonymous

Veritas Numquam Perit

MI5 · ‎20-06-2015

Thought so

Well done.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-06-2015

Good call @MI5

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