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cannot receive emails anymore

Anonymous
Not applicable

I have a Galaxy 3 and originally I could receive my emails on it. Suddenly it stopped and when I  try to set up the email it gets so far and then says Authentication Failed. As I am not great with mobiles, setting up the email account is about as far as my technology goes. Can anyone help or do I need to take it into a store

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MI5
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No need to delete the app at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 18
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Cleoriff
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Ahhh...so this is purely a password error then @MI5? Different to my problems when my emails just stopped coming in to S3 and Note 3?...

Veritas Numquam Perit

Girl in a jacket
Message 12 of 18
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Anonymous
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Thank you for your time I have now fixed it by turning off the 2 step verification

Message 13 of 18
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Anonymous
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Thank you it now works having turned off 2 step verification

Message 14 of 18
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Anonymous
Not applicable

Thanks, it now works after turning off 2 step verificationfor email

Message 15 of 18
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Cleoriff
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Good news then @Anonymous Confused

Veritas Numquam Perit

Girl in a jacket
Message 16 of 18
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MI5
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Thought so slight_smile
Well done.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 18
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jonsie
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