Wifi Calling - Coming soon to Huawei P20 & P20 Pro

[Chris_K]

And no, that's not some cruel joke... It's happening. It's on the way. And it's right around the corner.

The over-the-air update is due to start tomorrow. Huawei will be releasing this update g-r-a-d-u-a-l-l-y, with more devices added next week, before opening the update to everyone at the end of the month. So if you don't see it available straight away, don't worry - you should get it soon.

We know many of you with P20's or P20 Pro's have been patiently awaiting this update for a long time and we want to apologise for that. Unfortunately, implementing Wifi Calling on supported devices is often not an easy, straight-forward or fast process. Sometimes it's straight forward enough that we can implement the functionality before we even start selling a device, and sometimes, it's not that easy. We've been working closely with Huawei on this for many, many, many months and we're finally there... Thanks for sticking with us!

For our P30 series customers... Due to the complexities of implementing our Wifi Calling, our immediate focus was on the P20 devices. In theory however, finally getting it out for the P20's may make the process easier, but as soon as there's more to share, we will.

Interested in how O2 handles software updates? Click here for more.
Interested in how O2 handles Wifi Calling updates? Click here for more.

[ZP]

Still nothing. 😢

[TheChef]

Me too.

Very disappointing to get the big announcement in July and 4 months on nothing has changed!

[JimBobFlobbaDob]

What about VoLTE aswell?

[MI5]

VoLTE and WiFi calling come together as a package.

[JimBobFlobbaDob]

That's a good point still doesn't fix the fact o2 are slower than a local councils roadworks

[MI5]

Agreed, but just pointing out that when you get one, you'll get the other.

[PhoneChanger]

Whats annoying is they have done it now on the Mate 20 X 5G, so surely most Huawei phones run the same to the network, so if its on there surely it can be added for the P20, P20 pro, Mate 20 Pro, P30 and P30 Pro

@Chris_K is there any updates at all for these phones?

[JimBobFlobbaDob]

All lodge complaints to o2 about this to the official complaints channel if enough users do so we will have the ability to force them to resolve it.

[TheChef]

Which channel?

We have been complaining about this for years. Volte isn't a new technology, it was working on my Huawei P10 on Vodafone and EE back in 2017. It's an internationally agreed standard so I'm not sure why o2 can't seem to implement for all devices. Or more likely they are choosing it to implement for all devices.

[JimBobFlobbaDob]

complaintreviewservice@o2.com
I complained to them ended up having an hour long phone call they were zero help on the matter but gave me a £30 bill credit