Solved: activating a new sim with no network

burnssmyth · ‎29-01-2021

My replacement Sim finally arrived, my phone says sim not connected to network so I cannot receive the texts I needs to activate it.

I am a Pay Monthly customer.

Any ideas on a fix? I have tried every angle, phoned O2 but none of my 'words' provide a result and the call is then ended...

MI5 · ‎29-01-2021

@burnssmyth

If your old sim is still active, you need to start a sim swap from it to activate the new one Guide: Sim Swap: a mini guide 2017 update

If not, tell us the reason for the replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-01-2021

@burnssmyth

If your old sim is still active, you need to start a sim swap from it to activate the new one Guide: Sim Swap: a mini guide 2017 update

If not, tell us the reason for the replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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