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activating a new sim with no network

burnssmyth
Level 1: Joiner
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Registered:

My replacement Sim finally arrived, my phone says sim not connected to network so I cannot receive the texts I needs to activate it.

 

I am a Pay Monthly customer.

 

Any ideas on a fix? I have tried every angle, phoned O2 but none of my 'words' provide a result and the call is then ended...

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MI5
Level 94: Supreme
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Registered:

@burnssmyth 

If your old sim is still active, you need to start a sim swap from it to activate the new one Guide: Sim Swap: a mini guide 2017 update 

If not, tell us the reason for the replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120830 Posts
  • 605 Topics
  • 18249 Solutions
Registered:

@burnssmyth 

If your old sim is still active, you need to start a sim swap from it to activate the new one Guide: Sim Swap: a mini guide 2017 update 

If not, tell us the reason for the replacement sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
170 Views