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Waitrose will not connect through

Anonymous
Not applicable

on ‎23-05-2017 14:41

on ‎23-05-2017 14:41

Recently Waitrose changed the O2 welcome page (all ads) since I cannot connect. It gets as far as the advert page and says welcome (my name) so it's all working. But there is no internet. ? At the top says open your browser to complete, and it just cycles again to the same page. No 'continue' button and click on any ad nothing happens.
Moto G 2nd, have flushed DNS. But it works everywhere else, just gets stuck on Waitrose.
Any ideas?
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MI5
Level 94: Supreme
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on ‎23-05-2017 14:56

on ‎23-05-2017 14:56

In every Waitrose or just one particular store?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎23-05-2017 16:51

on ‎23-05-2017 16:51

Thanks @Anonymous for bringing this to our attention.

Guys, Has anyone else run into the same problem? Feedback

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
Not applicable

on ‎31-05-2017 08:20

on ‎31-05-2017 08:20

Another device works in Waitrose, and I have found that my Moto does not work in all hotspots (not all O2). So it looks like my end. Will try looking at some other settings.
Will update.
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Martin-O2
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on ‎01-06-2017 10:34

on ‎01-06-2017 10:34

Hey @Anonymous how are you getting on with this? Have you managed to connect to the Waitrose wifi? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable

on ‎01-06-2017 13:35

on ‎01-06-2017 13:35

Don't go to Waitrose that often so will be a day or two.
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Martin-O2
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In response to Anonymous
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on ‎01-06-2017 15:37

on ‎01-06-2017 15:37

OK @Anonymous keep us posted wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
Not applicable

on ‎06-06-2017 08:00

on ‎06-06-2017 08:00

No change, tried reinstalling O2 wifi app, cleared dns, gets to this page and no further. Using he search box recycles it back to the same page.
Stumped.
[IMG]http://i66.tinypic.com/21a0ha0.png[/IMG]
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