Voicemail

[JD49]

I am trying to get help with my Voicemail (on Samsung J3).

Have followed manual set up instructions on website, but when I dial 901 I get an auto message saying I can't be connected because 'we have not received your number' and to phone customer support - but of course they are not dealing with routine issues at present at refer me back to the website, but I can find nothing to address this problem.

[Bambino]

@JD49 If nothing helps you in the link below you'll have to call customer service.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Just keep trying until you get through. Use any option.

Guide: Coronavirus Community Help and Support 

[jonsie]

All you need here @JD49 

Guide: All you need to know about O2 Voicemail 901 

[Cleoriff]

@JD49 

How to manually configurate VM on a Samsung phone here (It is the A20e but the set up should be the same)

https://www.o2.co.uk/help/phones-sims-and-devices?page=device/samsung/galaxy-a20e/topic/voicemail/ma... 

[JD49]

Thank you for the replies. I have followed all the steps for setting up Voicemail given in the various guides. However, when I then dial 901 or 1750 i just get a recorded message saying they can't access or turn on my voicemail as 'we have not received your number'.

[MI5]

@JD49 

Sounds like a new contract or number port? 

If so, wait a few days for it to update on the system.