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B52
Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018
Accepted Solution

Unlocking

Huawei p smart been trying for month to get unlocked.. please help
Posts: 85,713
Topics: 522
Solutions: 10,695
Registered: ‎04-04-2012

Re: Unlocking

@B52 How to here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need the help of @EmilieT too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
B52
Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Thanks again..M15 message d Marjo yesterday..but no reply..so have messaged EmilieT just now..
Community Manager
Posts: 4,035
Registered: ‎18-04-2018

Re: Unlocking

Hi @B52, and welcome to the forum Wave I've just replied to your Private Message now, and once I have all the information I need we'll get someone to look into this for you Smiley Happy

 

Thanks @MI5 for the mention!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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B52
Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Hi.. @EmilieT got some information re unlocking last week.saying team onto it. but phone still locked..Is there any more updates please.
Community Manager
Posts: 4,035
Registered: ‎18-04-2018

Re: Unlocking

Hi @B52, the guru who called you last week requested the unlock code from the manufacturer, and as soon as they have more information they will give you another callback - however as they have told you this may take up to 6 weeks. If I hear anything further on my end I will let you know, otherwise you'll next get an update from the gurus as soon as they have one Smiley Happy

 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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B52
Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Thanks for your help EmilieT.. Still so frustrating, playing..this waiting game..O2 shop should never have sold me a locked phone. In the first place.. They told me would be unlocked in few days not FEW MONTHS. UNHAPPY.. Customer..