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Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018
Accepted Solution

Unlocking

Huawei p smart been trying for month to get unlocked.. please help
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Posts: 102,024
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Unlocking

@B52 How to here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need the help of @EmilieT too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Thanks again..M15 message d Marjo yesterday..but no reply..so have messaged EmilieT just now..
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Unlocking

Hi @B52, and welcome to the forum Wave I've just replied to your Private Message now, and once I have all the information I need we'll get someone to look into this for you Smiley Happy

 

Thanks @MI5 for the mention!

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Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Hi.. @EmilieT got some information re unlocking last week.saying team onto it. but phone still locked..Is there any more updates please.
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Unlocking

Hi @B52, the guru who called you last week requested the unlock code from the manufacturer, and as soon as they have more information they will give you another callback - however as they have told you this may take up to 6 weeks. If I hear anything further on my end I will let you know, otherwise you'll next get an update from the gurus as soon as they have one Smiley Happy

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 20
Registered: ‎04-12-2018

Re: Unlocking

Thanks for your help EmilieT.. Still so frustrating, playing..this waiting game..O2 shop should never have sold me a locked phone. In the first place.. They told me would be unlocked in few days not FEW MONTHS. UNHAPPY.. Customer..