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Unlocking

B52
Level 1: Joiner
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Huawei p smart been trying for month to get unlocked.. please help
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EmilieT
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Hi @B52, the guru who called you last week requested the unlock code from the manufacturer, and as soon as they have more information they will give you another callback - however as they have told you this may take up to 6 weeks. If I hear anything further on my end I will let you know, otherwise you'll next get an update from the gurus as soon as they have one slight_smile

 

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MI5
Level 94: Supreme
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@B52 How to here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1... but you may need the help of @EmilieT too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

B52
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Thanks again..M15 message d Marjo yesterday..but no reply..so have messaged EmilieT just now..

EmilieT
Former Staff
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Hi @B52, and welcome to the forum Wave I've just replied to your Private Message now, and once I have all the information I need we'll get someone to look into this for you slight_smile

 

Thanks @MI5 for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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B52
Level 1: Joiner
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Hi.. @EmilieT got some information re unlocking last week.saying team onto it. but phone still locked..Is there any more updates please.

EmilieT
  • 5427 Posts
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Registered:

Hi @B52, the guru who called you last week requested the unlock code from the manufacturer, and as soon as they have more information they will give you another callback - however as they have told you this may take up to 6 weeks. If I hear anything further on my end I will let you know, otherwise you'll next get an update from the gurus as soon as they have one slight_smile

 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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B52
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Thanks for your help EmilieT.. Still so frustrating, playing..this waiting game..O2 shop should never have sold me a locked phone. In the first place.. They told me would be unlocked in few days not FEW MONTHS. UNHAPPY.. Customer..