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Level 1: Joiner
Posts: 11
Registered: ‎14-04-2016

Unlatching a Sony XZ2 Compact

Hi.  

 

I have come to end of a contract with o2 and my handset is now paid off.  I have requested o2 unlatch my phone to enable me to use it with another provider.  They have sent me a code which doesn't work.  I have been into a store and I have been told the code is incorrect (according to the manager in the store) and they will send me a new one.  The new one arrived and it was the exact same code.  Then I was told by o2 that it's Sony who supply the code to unlatch it.  While in the store I was on the phone to Sony who confirmed it is o2 (or any network provider) who supplys the code.  I am now stuck with a phone tied to o2 that I have paid for which o2 nor Sony can unlatch.  Has anyone else had this problem or know what to do?  The manager in store has opened up a complaint for me as she didn't know what else to do.

 

Thanks

Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

@EmilieT ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 60,645
Topics: 643
Registered: ‎14-01-2013

Re: Unlatching a Sony XZ2 Compact

@AnthonyC_16

Follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

If you are having problems then maybe @EmilieT could help?

*The Game Is On*


Community Manager
Posts: 2,726
Registered: ‎18-04-2018

Re: Unlatching a Sony XZ2 Compact

Hi @AnthonyC_16, and sorry to hear you're having some trouble getting your phone unlocked. It sounds like you already followed the normal process so I'd gladly get someone to look into this for you - I'll send you a Private Message shortly to get a few more details first slight smile

 

Thanks @MI5 and @Cleoriff for the mention!


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Posts: 63,226
Topics: 526
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Registered: ‎04-01-2009

Re: Unlatching a Sony XZ2 Compact

I'm guessing there is a chance that this phone is hard-locked now.

Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

@viridis will know the code to check that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 2,726
Registered: ‎18-04-2018

Re: Unlatching a Sony XZ2 Compact

@AnthonyC_16 You should have now received a callback from the gurus, that hopefully sorted things out - however if you need any further help give us a shout!

 

@jonsie 

@MI5

Fingers crossed this won't be needed here but it'd still be interesting to hear more from @viridis on this either way smiling


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Posts: 12,759
Topics: 68
Registered: ‎14-01-2014

Re: Unlatching a Sony XZ2 Compact

*#*#SERVICE#*#*
Service info
Sim lock

Look for
[X]. Network 0 = hard locked
[ ] Network 0 = unlocked
[X] Network 1-5 = attempts left


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Posts: 83,023
Topics: 511
Solutions: 10,062
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

Top man Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,226
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Unlatching a Sony XZ2 Compact