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Level 1: Joiner
Posts: 11
Registered: ‎14-04-2016

Unlatching a Sony XZ2 Compact

Hi.  

 

I have come to end of a contract with o2 and my handset is now paid off.  I have requested o2 unlatch my phone to enable me to use it with another provider.  They have sent me a code which doesn't work.  I have been into a store and I have been told the code is incorrect (according to the manager in the store) and they will send me a new one.  The new one arrived and it was the exact same code.  Then I was told by o2 that it's Sony who supply the code to unlatch it.  While in the store I was on the phone to Sony who confirmed it is o2 (or any network provider) who supplys the code.  I am now stuck with a phone tied to o2 that I have paid for which o2 nor Sony can unlatch.  Has anyone else had this problem or know what to do?  The manager in store has opened up a complaint for me as she didn't know what else to do.

 

Thanks

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

@EmilieT ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 62,918
Topics: 649
Registered: ‎14-01-2013

Re: Unlatching a Sony XZ2 Compact

@AnthonyC_16

Follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 

If you are having problems then maybe @EmilieT could help?

*The Game Is On*


Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: Unlatching a Sony XZ2 Compact

Hi @AnthonyC_16, and sorry to hear you're having some trouble getting your phone unlocked. It sounds like you already followed the normal process so I'd gladly get someone to look into this for you - I'll send you a Private Message shortly to get a few more details first slight smile

 

Thanks @MI5 and @Cleoriff for the mention!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


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Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Unlatching a Sony XZ2 Compact

I'm guessing there is a chance that this phone is hard-locked now.

Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

@viridis will know the code to check that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,291
Registered: ‎18-04-2018

Re: Unlatching a Sony XZ2 Compact

@AnthonyC_16 You should have now received a callback from the gurus, that hopefully sorted things out - however if you need any further help give us a shout!

 

@jonsie 

@MI5

Fingers crossed this won't be needed here but it'd still be interesting to hear more from @viridis on this either way smiling

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Posts: 12,797
Topics: 70
Registered: ‎14-01-2014

Re: Unlatching a Sony XZ2 Compact

*#*#SERVICE#*#*
Service info
Sim lock

Look for
[X]. Network 0 = hard locked
[ ] Network 0 = unlocked
[X] Network 1-5 = attempts left


the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.
Posts: 83,951
Topics: 518
Solutions: 10,363
Registered: ‎04-04-2012

Re: Unlatching a Sony XZ2 Compact

Top man Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,698
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Unlatching a Sony XZ2 Compact