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Unlocking Pixel 3 XL

Kuribo
Level 3: Thinker
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Hey
Not sure if anyone can help but I requested an unlock (or unlatch) code for my Pixel 3 XL online after I paid it off in full from o2, they have responded now by email saying they are unable to do this for "(specify the manufacturer name)" as they no longer support unlatching for this make of handset?? Its a 2018 phone and the latest from Google so I'm a bit confused as to why they've replied like this? Anyone have any solution or similar happen?
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Bambino
Level 78: King of Kings
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@Kuribo  Are you sure it's locked? Try another network sim.

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
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@Kuribo  Are you sure it's locked? Try another network sim.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

@Kuribo When did you purchase the phone as from July 2018 all O2 phones came unlocked

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MI5
Level 94: Supreme
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No Pixel phone was ever locked to my knowledge?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Kuribo
Level 3: Thinker
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Ah ok it most likely isn't locked then, apologies I hadn't had a pixel before this one so just assumed they were locked as well! Thanks for the replies guys! slight_smile
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Anonymous
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@Kuribo You are very welcome 

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