Solved: O2 Apps and customisation update for Huawei Mate 2...

ADS · ‎15-03-2019

Hi, have had the above update pushed to my phone but whenever I try and install it, all I get is a system error everytime. Have tried intalling on full charge, checked Google Play for all updates and I have loads of storage. Also booted into safe mode and it still wouldn't intall. Anyone any ideas on how to resolve this as I'm loathe to do a factory reset. Cheers

MI5 · ‎19-03-2019

It's looking like a factory reset is your only option here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎15-03-2019

Hi @ADS

If all else fails then give Huawei support a call

https://consumer.huawei.com/uk/contact-us/

Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎15-03-2019

Try removing your sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎18-03-2019

Hey @ADS, how are you getting on with this one? There's some useful advice above, it'd be great if you could let us know if either helped or if you need some more help!

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ADS · ‎19-03-2019

Ended up getting in touch with Huawei who gave me a few steps to try i.e. Clearing the cache, reset app preferences, clear storage on the software update app. Tried this a few times and still get a system error. They've since advised to get in touch with O2 as this is an update customised by O2

MI5 · ‎19-03-2019

It's looking like a factory reset is your only option here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-03-2019

@MI5

Just a query.

If you have an update which is causing problems, is there any chance of rolling back to pre-update?

Veritas Numquam Perit

MI5 · ‎19-03-2019

@Cleoriff wrote:
@MI5
Just a query.
If you have an update which is causing problems, is there any chance of rolling back to pre-update?

Yes, but it involves a process we can't talk about and isn't something that the average user would be comfortable with doing.

This issue here will be a corrupted file though and the chances of finding it without doing a factory reset are slim to non existent.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-03-2019

Ok, thanks for that. I just wondered about the possibility.

Veritas Numquam Perit

MI5 · ‎19-03-2019

Everything is possible

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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