Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015
Accepted Solution

Unlocking Pixel 3 XL

Hey
Not sure if anyone can help but I requested an unlock (or unlatch) code for my Pixel 3 XL online after I paid it off in full from o2, they have responded now by email saying they are unable to do this for "(specify the manufacturer name)" as they no longer support unlatching for this make of handset?? Its a 2018 phone and the latest from Google so I'm a bit confused as to why they've replied like this? Anyone have any solution or similar happen?
Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Unlocking Pixel 3 XL

@Kuribo  Are you sure it's locked? Try another network sim.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Anonymous
Posts: 0

Re: Unlocking Pixel 3 XL

@Kuribo When did you purchase the phone as from July 2018 all O2 phones came unlocked

Highlighted
Posts: 105,808
Topics: 554
Solutions: 13,929
Registered: ‎04-04-2012

Re: Unlocking Pixel 3 XL

No Pixel phone was ever locked to my knowledge?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015

Re: Unlocking Pixel 3 XL

Ah ok it most likely isn't locked then, apologies I hadn't had a pixel before this one so just assumed they were locked as well! Thanks for the replies guys! Smiley Happy
Highlighted
Anonymous
Posts: 0

Re: Unlocking Pixel 3 XL

@Kuribo You are very welcome