This is a nightmare.

[mieinhull1969]

My S7 edge, for some reason, rebooted itself and the phone was left on the Samsung screen so I rang O2 up and they said I needed a replacement which I got today, I noticed that the seal had been opened so I contacted them again, they told me I would need another replacement phone which should come in 3-4 days, JEEEZ. If you could just remove the battery the problem could have been resolved in 10 seconds, anyone else had this problem?

[mieinhull1969]

Well that's what the Guru told me anyway, thought it was strange as you can now flash TWRP and a kernel  thank god, now I can Viper that awful sound volume.

[MI5]

Let's hope you don't need anymore warranty claims then.......

[Martin-O2]

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@Cleoriff wrote:

As an aside I see another S7 with the seal broken? Getting beyond a joke now

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Hi guys, 

In relation to the broken seal issue on the S7 packaging O2 and Samsung are looking into the cause but there is nothing to indicate tampering at this time. 

I'll provide a further update as I get any new information. 

There is a also a main thread on the subject here

[Anonymous]

see if on the box says refurbished . check for marks etc.. the phone might be new and thay might have opened to check that works before they send it out ?!

[viridis]

Not likely, either scenario.

[jonsie]

Why would they open a box to check it's ok? The box quite openly states do not accept if the seal is broken.