cancel
Showing results for 
Search instead for 
Did you mean: 

Texting abroad charges

Slushpuppy1
Level 3: Thinker
  • 10 Posts
  • 3 Topics
  • 1 Solutions
Registered:

Hi all. I occasionally text my dad in lanzarote(he has a sim card for there) it usually costs around 16p per text. The last couple of texts I have sent are now costing 26p per text. I can't find anything about price rises. I am on a pay monthly contract. Can you shed any light on this please

76 REPLIES 76

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Cleoriff Ditto

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5
Level 94: Supreme
  • 117760 Posts
  • 604 Topics
  • 16568 Solutions
Registered:
Nor me, nor the wife and we both text people or companies in France.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Just had this reply via twitter https://twitter.com/g1twb/status/779667327071707136 

 

Asking about opting out of marketing sms ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff
  • 102042 Posts
  • 777 Topics
  • 4563 Solutions
Registered:

@adamtemp64 wrote:

Just had this reply via twitter https://twitter.com/g1twb/status/779667327071707136 

 

Asking about opting out of marketing sms ?


Got this from your link @adamtemp64

Twitter O2.JPG

And actually using 'opting out of marketing texts' as an excuse doesn't wash with me. This is a change of policy. Hardly marketing!

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Works for me @Cleoriff strange but agree it should not be a marketing sms

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5
Level 94: Supreme
  • 117760 Posts
  • 604 Topics
  • 16568 Solutions
Registered:
Link doesn't work for me but I agree, it isn't a marketing text.
Legally o2 have to notify customers of price changes 30 days in advance - simples!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Let me try link again https://twitter.com/o2/status/779665948349521920 

 

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff
  • 102042 Posts
  • 777 Topics
  • 4563 Solutions
Registered:

@adamtemp64 wrote:

Let me try link again https://twitter.com/o2/status/779665948349521920 

 

 


Got exactly the same @adamtemp64. I am on PC using FF....phone is on charge so not using that. Either way it is NOT marketing...it's policy change. I am not changing my marketing preferences just to get a text or email from O2.They have my contact details for letting me know my bill and my number for when I land abroad. ....It could also go into My O2..

It's easy enough to get the changes in policy out to customers. ....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Cleoriff Strange using my ipad in the pub will check on pc when home !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5
Level 94: Supreme
  • 117760 Posts
  • 604 Topics
  • 16568 Solutions
Registered:
Still getting page doesn't exist.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)