cancel
Showing results for 
Search instead for 
Did you mean: 

Sony Z3 stuck on update

Anonymous
Not applicable

Hi guys!

 

hope you're all good slight_smile

 

my friend has got the Sony Z3. Four days ago he had a system update notification so he proceeded with the update and now his phone is stuck on the Android man tongue

tried fixing with PC COMPANION but no luck.

 

Any ideas before he sends it off under warranty?

 

Thanks in advance!

Message 1 of 6
3,566 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 6
3,563 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
3,564 Views

Anonymous
Not applicable

Thanks for that Richard.

 

Will let him know.

Message 3 of 6
3,560 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If that fails he can try reloading the firmware with flashtool. Instructions here....
http://forum.xda-developers.com/z3-compact/general/device-stuck-sony-screen-fix-t3135331
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
3,557 Views

Anonymous
Not applicable

Thank you again slight_smile

Message 5 of 6
3,555 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
No probs mate. Nice to see you back slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
3,547 Views