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Sony Z3 stuck on update

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Anonymous
Not applicable

on ‎11-09-2016 21:24

on ‎11-09-2016 21:24

Hi guys!

 

hope you're all good slight_smile

 

my friend has got the Sony Z3. Four days ago he had a system update notification so he proceeded with the update and now his phone is stuck on the Android man tongue

tried fixing with PC COMPANION but no luck.

 

Any ideas before he sends it off under warranty?

 

Thanks in advance!

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MI5
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on ‎11-09-2016 21:27

on ‎11-09-2016 21:27

You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎11-09-2016 21:27

on ‎11-09-2016 21:27

You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-09-2016 21:30

on ‎11-09-2016 21:30

Thanks for that Richard.

 

Will let him know.

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MI5
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on ‎11-09-2016 21:33

on ‎11-09-2016 21:33

If that fails he can try reloading the firmware with flashtool. Instructions here....
http://forum.xda-developers.com/z3-compact/general/device-stuck-sony-screen-fix-t3135331
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-09-2016 21:35

on ‎11-09-2016 21:35

Thank you again slight_smile

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MI5
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on ‎11-09-2016 21:39

on ‎11-09-2016 21:39

No probs mate. Nice to see you back slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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