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Anonymous
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Sony Z3 stuck on update

Hi guys!

 

hope you're all good Smiley Happy

 

my friend has got the Sony Z3. Four days ago he had a system update notification so he proceeded with the update and now his phone is stuck on the Android man Smiley Tongue

tried fixing with PC COMPANION but no luck.

 

Any ideas before he sends it off under warranty?

 

Thanks in advance!

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Posts: 94,658
Topics: 543
Solutions: 12,025
Registered: ‎04-04-2012

Re: Sony Z3 stuck on update

You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Sony Z3 stuck on update

Thanks for that Richard.

 

Will let him know.

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Posts: 94,658
Topics: 543
Solutions: 12,025
Registered: ‎04-04-2012

Re: Sony Z3 stuck on update

If that fails he can try reloading the firmware with flashtool. Instructions here....
http://forum.xda-developers.com/z3-compact/general/device-stuck-sony-screen-fix-t3135331
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Sony Z3 stuck on update

Thank you again Smiley Happy

Highlighted
Posts: 94,658
Topics: 543
Solutions: 12,025
Registered: ‎04-04-2012

Re: Sony Z3 stuck on update

No probs mate. Nice to see you back Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)