This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Sony Z3 stuck on update

Go to solution
Anonymous
Not applicable

on ‎11-09-2016 21:24

on ‎11-09-2016 21:24

Hi guys!

 

hope you're all good slight_smile

 

my friend has got the Sony Z3. Four days ago he had a system update notification so he proceeded with the update and now his phone is stuck on the Android man tongue

tried fixing with PC COMPANION but no luck.

 

Any ideas before he sends it off under warranty?

 

Thanks in advance!

Message 1 of 6
3,572 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎11-09-2016 21:27

on ‎11-09-2016 21:27

You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 6
3,569 Views
5 REPLIES 5

Go to solution
MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎11-09-2016 21:27

on ‎11-09-2016 21:27

You need Xperia companion now for the Z3
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
3,570 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎11-09-2016 21:30

on ‎11-09-2016 21:30

Thanks for that Richard.

 

Will let him know.

Message 3 of 6
3,566 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎11-09-2016 21:33

on ‎11-09-2016 21:33

If that fails he can try reloading the firmware with flashtool. Instructions here....
http://forum.xda-developers.com/z3-compact/general/device-stuck-sony-screen-fix-t3135331
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
3,563 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎11-09-2016 21:35

on ‎11-09-2016 21:35

Thank you again slight_smile

Message 5 of 6
3,561 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:

on ‎11-09-2016 21:39

on ‎11-09-2016 21:39

No probs mate. Nice to see you back slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
3,553 Views
0 Kudos
Top Kudoed Authors
View All
Top