Shoddy customer service. DON'T GO WITH O2!!!

[Anonymous]

I have five contracts with o2. For the last few months my service at home has gotten worse and worse to the point where I am unable to get any signal at all at home whatsoever. I first called up regarding this about a month and a half ago. The tech support person I spoke to told me to turn off 3g and 4g. Since then I have been unable to access any mobile Internet on my phone. So now I have no mobile Internet, and no signal at home, on any of my devices. I have been promised call back after call back, raised a complaint, never received any help, been told to take my phone into store, they told me I would have to pay to get it repaired, called up as the problem is not my fault, promised call back, never received one, the list goes on. Now I am still waiting for the call back from the manager that I was promised over a week ago. Pathetic. As soon as I can afford to cancel all my contracts I will do so and I will never ever go back to o2 and anyone thinking of going to them don't. To add insult to injury, they keep direct debiting my account a week after I asked them to causing me bank charges every month. Bunch of tossers.

[jonsie]

If calling isn't getting you anywhere then you need to complain.

http://www.o2.co.uk/how-to-complain

Have you checked the network for your postcode? 

http://status.o2.co.uk

[Bambino]

@Anonymous By all means lodge a complaint as has been suggested, but didn't anyone from customer service suggest that you try the TuGo app on your phones as you're not getting a good signal at home?

http://www.o2.co.uk/apps/tu-go

[Anonymous]

Ive been with them for 4 years. bills tranging from 80-120 quid a month. Work in France atm and the ****** charged me 220 quid just to have my phone on here for 5 weeks. Terminated contract as of yesterday as if i miss payment by a day or two i get threatening letters with court action and submission to credit score agencies. Thanks but no thanks

[Bambino]

@Anonymous Have you terminated your contract without giving notice, or have you gone through the proper procedure? If you haven't paid off your contract and have just cancelled, you will get a negative mark on your credit rating, and you won't get a contract with any other mobile network. A negative mark on your credit rating can last up to six years. This is a customer to customer forum. What I'm telling you is not a threat. It is a fact.

Please take a look at this guide:

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

I understand it's frustrating for both of you but as stated the correct procedures must be followed, otherwise it is you, the customer, that will suffer the most.

@Anonymous the advice to turn off 3g and 4g is to enable the phone to use (the normally stronger) 2g signal for calls.

It is assumed that you have wifi at home for the Internet but if not (and when away from home) you must re-enable 3g or 4g for data services.

@Anonymous the correct cancellation process is detailed here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[chrismorris86]

Just because you're havimg problems with customer service, doesn't mean we should not go with O2 like you're post title states. Have you not heard of private chat or going into an O2 store ???

[chrismorris86]

And why om earth have you got 5 contracts with O2 anyway?!

[Curr946]

Family members, tablets, mobile broadband

[Anonymous]

yeah proper. gave them 30 days notice