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Iphone not delivered despite repeated rearranging efforts

Timelord1
Level 1: Joiner
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on ‎20-10-2024 22:18

on ‎20-10-2024 22:18

Hello

 

New to this forum. I recently decided to upgrade my phone to an iPhone - my first time having an iPhone but it wasn't delivered.

 

I have have several conversations with O2 customer service where they assured me it will be rearranged and delivered the next day and it wasn't.

 

I've had to put a complaint in as this is ridiculous and very time wasting. I regret moving to o2 because of this experience.

 

Any advice would greatly appreciated.

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MI5
Level 94: Supreme
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on ‎20-10-2024 22:21

on ‎20-10-2024 22:21

@Timelord1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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